FAQ

Short questions, clear answers

Your question is not here? Ask us in the live chat in the customer portal or at support@hyplio.com.

Servers and games

Which games does HYPLIO offer?

100+ games, including Minecraft, Palworld, Rust, ARK, Valheim, Counter-Strike 2, Terraria, Satisfactory and 7 Days to Die. The full list is in the configurator.

When is my server running?

Minecraft and Palworld set themselves up after your order. For the other games we set up the server after your order and let you know as soon as it runs.

Can I install mods?

Yes. Mod loaders and the mod catalogue are right in the panel. For Minecraft you can choose, for example, Vanilla, Paper, Purpur, Forge, NeoForge, Fabric and Pixelmon.

How many slots do I need?

As many as players who should be on your server at the same time. The configurator suggests the RAM that fits the slot count, and you can upgrade later.

Are there backups?

Yes. Backups run automatically on a schedule, and you can create one yourself at any time and restore it with one click. You should still keep a copy of important saves on your side.

Where are the servers?

In data centres in Falkenstein (Germany) and Helsinki (Finland). You choose the location when you order.

Can I give friends access?

Yes. You invite fellow players and give them exactly the permissions they need, without sharing your password.

Payment and contract

How can I pay?

In advance via Stripe, either as prepaid credit or as a subscription.

How do I cancel?

Prepaid ends automatically with the paid term. You cancel a subscription in the customer portal or by email for the end of the current term.

Do I have a right of withdrawal?

As a consumer in the EU, yes; the details are in the withdrawal policy. If your server starts right away at your request, you pay pro rata for the time until you withdraw.

Who is my contracting party?

FNLY IT UG (haftungsbeschränkt) in Borken, Germany. You will find the details in the legal notice.

Support

How do I reach support?

In the live chat in the customer portal or by email at support@hyplio.com. With managed including the priority line also by phone.

What does the AI assistant do?

In the customer portal it helps with setup, explains error messages from your server log and suggests suitable settings. If it gets stuck, our team takes over.

What does full-managed mean?

We take care of updates, mods, configs and restarts of your server. You add managed in the configurator; the prices are on the pricing page.

Anything else?

Ask us in the live chat. A person answers there.

Go to the customer portal